Ahmad Saud - Interactive CV Dashboard

Professional Summary

Current Role

ICT Applications Professional at STC (Mar 2020 - Present)

Leading AI integration and transformation initiatives within STC's Finance Unit, driving operational excellence through cutting-edge AI technologies and enterprise solutions.

Core Focus Areas

AI-driven solutions and automation
Enterprise architecture (BSS/CRM/ERP)
LLM orchestration and fine-tuning
System integration and service layers

AI Specialization

Agent Orchestration: Autogen, crewAI, OpenAI Swarm

LLM Frameworks: LangChain, Hugging Face, LM Studio

Fine-tuning: PyTorch, Scikit-Learn

Technical Skills & Expertise

AI & Machine Learning

LLMs & AI Agents 95%

Autogen, crewAI, OpenAI Swarm

Advanced Prompting 90%

Few-shot, Chain-of-thought

LangChain Framework 85%

Templates, Loaders, Agents

Model Fine-tuning 80%

PyTorch, Scikit-Learn

Local AI Models 85%

LM Studio, Hugging Face

Cloud & Enterprise

AWS 90%

BSS Systems 95%

CRM/ERP 90%

Oracle DBA 90%

Architecture

Solutions Architecture 95%

Business Architecture 90%

Career Journey

ICT Applications Professional

2020 - Present

STC (Saudi Telecom Company)

AI integration & transformation leadership
Group-level shared services platform development
AI-powered evaluation and recommendation systems
Technology assessment and cost optimization

ERP/CRM Development Manager

2018 - 2019

Hungerstation.com

AI-powered Dynamics365 development
Business process automation
Custom plugin development (JavaScript/C#)

Specialized Telecom CRM Expert

2006 - 2018

STC Specialized Comm(STCsc)

BSS migration projects leadership
CRM team management and vendor coordination
People/vehicles tracking system development

Applications Development Manager

2003 - 2006

Asiacell (Qtel subsidiary)

Provisioning systems development
HLR/IN interfaces (Siemens/Huawei)
POS and order fulfillment systems

Early Career

2000 - 2003

SyriaTel & Zain Jordan

Oracle database management
CDR processing systems
Loyalty programs development

Key Projects & Achievements

AI-Powered Employee Evaluation

Developed an intelligent analysis and recommendation engine for year-end employee evaluations, incorporating AI-driven insights and personalized development plans.

AI, Analytics, HR Tech

Group Shared Services Platform

Established a comprehensive group-level shared services model, consolidating internal services onto a unified platform for the entire STC Group ecosystem.

Enterprise, Integration, Platform

Text-to-SQL Bot

Created an innovative POC for natural language database queries, enabling users to interact with databases using plain English commands through AI-powered SQL generation.

AI, NLP, Database

LBS Tracking System

Developed a comprehensive people and vehicles tracking system with in-house LBS solution, featuring map hosting, SMS notifications, and advanced geocoding capabilities.

GIS, IoT, Real-time

BSS Migration Leadership

Led major BSS migration projects from CBOSS BSC to Huawei BSC, managing complex vendor relationships and ensuring seamless system transitions with minimal downtime.

BSS, Migration, Telecom

Multiple CRM/ERP Systems

Successfully implemented and managed various CRM/ERP solutions across different organizations, including Dynamics 365, Oracle Fusion, and custom-built enterprise applications.

CRM, ERP, Enterprise

Certifications

AWS Solution Architect Associate

CISM (Certified Information Security Manager)

TOGAF 9.2 Certified

TM Forum Frameworks (eTOM/SID/TAM)

COBIT 5 Foundation

ITIL V3 Foundation

MS Dynamics & Dynamics 365 Training

Education

Bachelor of Science in Computer Science

Al-Zaytoonah University of Jordan

1995 - 1999

Grade: Very Good

Continuous Learning Focus

AI & ML

Cloud Platforms

Development

Security

Technical Expertise Areas

AI & Automation

Agent orchestration frameworks
LLM fine-tuning and optimization
API integration and development
Automated workflow design

Enterprise Architecture

BSS solutions and implementation
Service layer architecture
System integration patterns
Enterprise solution design

Cloud Solutions

Multi-cloud deployments
Serverless architectures
Cloud migration strategies
Scalable infrastructure design

Database Management

Oracle database expertise
Data transformation pipelines
Performance optimization
CDR processing systems

Security

Ethical hacking practices
Information security management
Security architecture design
Compliance frameworks

Project Leadership

Cross-functional team management
Vendor relationship coordination
Strategic technology planning
Change management processes